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Privacy Policy

1. Information and Policy scope

Kiwi Campus, Inc. dba Robot.com (“Robot.com,” “we,” “us,” or “our”) is committed to respecting the privacy rights and concerns of all users (“you”) of the services made available by Robot.com. This Privacy Policy applies to the Robot.com Service. Robot.com’s service (the “Service'') is defined as deliveries made by Robot.com using any of our own or third-party platforms. This Privacy Policy applies to your interactions with Robot.com through our website, delivery robots, and related services. It also covers information collected through our marketing channels, customer support, and social media interactions. This Privacy Policy does not apply to third-party websites, applications, or services linked through our platform, which are governed by their own privacy policies.

We have established and implemented this Privacy Policy to inform users of the Service of how we use and protect the information we collect through the Service, which may include personal data as defined by applicable laws and regulations. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case we will comply with the local legal requirements.     

By using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You consent to Robot.com’s collection, use, storage, processing, and deletion of information relating to you as outlined in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Service and not to any other websites accessible from the Service, as they may be subject to their own data collection and use practices and policies.

2. Controller and Processor of your personal data.

Your personal data will be processed by the Controller and/or Processor. Controller is a natural or legal person or public authority that determines the purposes and means of the processing of personal data. A processor is a natural or legal person or public authority that processes personal data on behalf of the controller.

When you use our Service, we are the processor of the data you submit. When you link to technology, software, and services owned and controlled by third parties (“Third Party”), the controller of your personal data is the Third Party. The Service may contain direct links to websites operated by our partners and other third parties. These third-party websites may collect information about you when you visit them or otherwise interact with them. This Privacy Policy does not cover the information practices of third-party websites accessible through the Service. Although we encourage such third parties to adopt and follow their own privacy practices, we are not responsible for their collection and use of your personal information. You should refer to the privacy policies and statements of their websites or contact the respective webmasters of those websites to obtain information regarding their information collection, use, and disclosure practices.

2.1. Third-Party Privacy Policies

Through the service, you may be able to link to technology, software, and services owned and controlled by third parties (“Third Party Features”). You may be permitted or required to submit personal information to access Third Party Features. Such use of third-party features and submission of information through third-party features will be subject to the applicable terms of use, terms of service, and privacy policy of the third party. You agree to look solely to the third party to enforce your rights in relation thereto.

When you click on a third-party logo or URL displayed in our applications or accessed through the Service, which links to third-party features, our Privacy Policy and terms of use no longer apply. You must read the terms of use, terms of service, and privacy policy of the third party to see how your personal information will be treated on their website.

3. Personal information storage and processing location

To provide you with access to our Sites and Services, your Personal Information is collected and used by Robot.com, which may include Kiwi Campus, Inc. dba Robot.com, a Delaware corporation, having its registered address at 8 The Green, STE A, Dover, Delaware, 19901, its partners, or its affiliates for particular Services or in specific jurisdictions. Robot.com will treat your personal information in the United States (EEUU) according to applicable law. We will not transfer your personal information outside the United States without implementing appropriate safeguards as required by applicable law. In the event such transfer becomes necessary for business purposes, we will notify affected users and implement Standard Contractual Clauses or other legally recognized transfer mechanisms.

4. Information we collect 

When Robot.com collects your personal data, it is only collected for an appropriate lawful reason. We use, process, and share it only for the purposes for which it was collected. We collect all the information in accordance with appropriate lawful reasons and purposes: to process food delivery orders, optimize logistic processes, predict best routes and offerings to customers, which include: (i) order placement, (ii) processing and delivering you the requested products; (iii) providing you a faster, convenient and satisfactory quality service; (iv) processing orders, (v) handling your customer service inquiries, (vi) verifying your identity, (vii) requesting feedback (viii) distributing newsletters. By using the Service, you consent to our use of your personal information in connection with the performance of our Service as set forth in this Privacy Policy. You may withdraw your consent at any time by contacting us at data@kiwicampus.com, though this may limit your ability to use certain features of the Service.

To access our Service, you might provide us with your personal information, or it can be automatically collected.

4.1 Information you provide to us

(i) Your location: We need this information to know and store your address or delivery location in order to deliver to you the food you order.

(ii) Your phone number: We need to know your phone number in order to notify you about your order delivery and contact you in order to solve any problems or questions related to the Service. Furthermore, your phone number lets us identify you as a customer or user of our Service and assist you with technical questions about our Service. We will use your phone number information for communication purposes for managing and tracking the delivery process and for the advertisement and promotion of our website/, mobile application, and/or Services. We may collect information from you if you subscribe to our newsletter, receive customer support, or participate in components of the service through which users may post content.

(iii) Your email address: We will use your email address information for communication purposes for managing and tracking the delivery process and for the advertisement and promotion of our website and/or mobile application and/or Services. We may collect information from you if you subscribe to our newsletter, receive customer support, or participate in components of the service through which users may post content. 

(iv)Your payment card and other payment method information: We need your payment card information in order to make the payment of your order in a faster and secure way. Robot.com will not access or store this information or the full credit data itself.

Personal Data and Credit Card Information: We use secure payment processing, according to the Payment Card Industry Data Security Standard (PCI DSS), in accordance with guidelines set forth by the Controller’s acquiring bank.

4.2 Information we collect automatically:

(i) Images and videos captured by Robot.com robots: We use semi-autonomous technology to provide the Service, accordingly, we use cameras and sensors, with the exclusive and only purpose of assisting with localization, location, driving assistance, visibility, and mapping of the robots and the fulfillment of the Service; thus, it enables us to effectively deliver orders safely while navigating highly complex situations. We work diligently in order to avoid collecting or storing any personal information or identifiable images of people in the usage of those cameras and sensors, for which we use medium-quality resolution photos. Robot.com robots don’t record or capture any conversations or audio data. We may make your personal information non-personally identifiable by either combining it with information about other users or by removing characteristics that make the information personally identifiable. This process is known as de-personalizing of your information.

We may collect photos of the infrastructure of the sidewalks or facilities in order to enhance the safety and efficiency of our robots in the traffic. These photos are medium-quality resolution, and under no circumstances or for no reason will the cameras and sensors used to operate the Robots be a means of surveillance by us or any third party.

4.3 Cookies and Analytics

We and our partners use cookies and similar technologies to improve your experience, analyze usage, and deliver relevant content and ads. Cookies help us understand how you interact with our website and services, allowing us to optimize performance and tailor communications. You can control or disable cookies through your browser settings. We may also use analytics tools to opt out.

4.4 Incident Rules

Access to customers’ personal information is limited by high-grade commercial cryptography with mutual certificate-based authentication to the server that also provides transport security between our operators and the Service. Robot.com’s robots have on-board high-level technical telemetry and sensors (including high-resolution visual sensors) that serve as a black box. This data is collected at a lower resolution for use in the black box, which will allow us to detect improvements and review the robot's status based on incidents such as vandalism, robot failure, or rollover, among others.

5. Information Labeling

Robot.com classification schema is designed to ensure that information is classified and protected in accordance with its importance or sensitivity. Information is classified in accordance with any relevant legal, regulatory, and industry compliance requirements, business value, criticality, and sensitivity to ensure appropriate protections are in place to prevent unauthorized disclosure or modification. Classification categories and associated protective controls for information must be proportionate to the sensitivity of the information and take into account the business needs for sharing or restricting information, as well as legal, regulatory, and industry compliance requirements. Information classification is consistently applied and easily understood.

All information created, received, handled, transmitte,d or stored is categorized according to Robot.com information classification categories. All the information we collect from you is treated as “ROBOT.COM Restricted - Personal Information”, according to Robot.com´s Data Protection and Handling Process internal Policy. Restricted- Personal Information must be understood as any information, either alone or when combined with other information, that is about a natural living individual or can be used to identify, locate, contact or target them, this includes any personally identifiable information that is subject to privacy regulations.

6. Children’s privacy

As we provide our Service using any of our own or third-party platforms, we do not knowingly collect personal information from children under 13 nor allow them to access the Service. We take children’s privacy very seriously and encourage parents to always play an active role in their children’s online experience.

7. Personal data processing times

We will keep your Personal information for as long as it is necessary to fulfill the purpose for which it was collected, according to Section 4, or to comply with legal and regulatory requirements. If you wish to have any Personal information removed from our databases, you can have it removed in accordance with Section 11.1. Deletion of Data shall be performed in a manner that is compliant with the General Data Protection Regulation.

8. Security measures to safeguard your personal information

We take your privacy seriously. We take different measures to protect and ensure that your information is safely treated: (i) we take and implement the appropriate, relevant security and confidentiality measures; (ii) we take relevant industry standard measures to prevent physical access to Personal Data; (iii) we take relevant industry standard measures to ensure that Personal Data is accessible only by its properly authorized personnel; (iv) we take relevant industry standard measures to prevent Personal Data from being used without authorization; (v) we take relevant industry standard measures to ensure that it is possible to check and establish whether and by whom Personal Data has been entered into data processing systems, modified or remove; (vi) we take relevant industry standard measures to prevent Personal Data from being read, copied, altered or deleted by unauthorized parties during the treatment of your Personal Data; (vii) we back-up the databases we use to provide our Services on a regular basis, and ensure that such databases are secured, tokenized and/or encrypted. Consequently, the personal information that you provide to us is stored on servers that are located in facilities in the United States with restricted access and protected by protocols and procedures designed to ensure the security of such information. We are also making sure that all our employees are aware of the rules and requirements regarding the handling and protection of personal information of our customers.

9. Sharing your personal information

We restrict the access of Personal Information to Robot.com employees, independent contractors, and agents who need to know that information in order to develop, operate and maintain the Service. Once we receive a transmission from you, we will endeavor to maintain its security on our servers.

The personal information uploaded by you through the Service will be shared with authorized people to whom you specifically grant access, as follows:

(i) Robot.com’s subsidiaries, affiliates, partners, and other related companies for the purposes listed in Section 4.

(ii) Service providers and business partners for the purposes of operating our business, delivering, improving, and customizing our products or services, and sending marketing and communications. We may use your personal information with service providers to process your information on our behalf. Additionally, we may partner with other companies to process, analyze, and store data, including, but not limited to, analytical data. To the extent applicable, we require these partners to comply with this Privacy Policy and appropriate confidentiality and security measures. Where required by the Privacy Shield, we enter into written agreements with such service providers requiring them to provide the same level of protection the Privacy Shield requires and limit their use of the data to the specific services offered on our behalf.

(iii) Outside Robot.com or its partners, we may transfer Personal information to third parties to complete the purposes listed in Section 4. Third parties may include governmental entities' requests, such as a court order or a request by law enforcement or governmental authorities. We may also share personal information if such action is appropriate to enforce our Terms of use for the Service, including any investigation of potential violations thereof, when such action is deemed necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the service, or when such action is appropriate to protect the rights or property of Robot.com, its employees, users of the Service or others.

In all cases, Robot.com requires all unaffiliated third parties, such as agents or service providers, to treat personal information as confidential, comply with this Privacy Policy, and maintain appropriate security to protect your information from unauthorized access or processing, as stated in the written agreements executed between the parties.  In addition, Robot.com takes reasonable and appropriate steps to ensure that third parties process your personal information in accordance with applicable data protection laws and regulations, and to stop and remediate any unauthorized processing of your personal information.

10. Privacy Information for California Residents (CCPA/CPRA)

  • If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These include the right to:
    • Request access to the personal information we collect about you;
    • Request deletion of your personal information;
    • Opt out of the sale or sharing of your personal data (note that Robot.com does not sell personal data); and
    • Exercise these rights without discrimination or any change in the quality or price of our Service.
  • Categories of Personal Information Collected:
    Identifiers (such as name, email, phone number, and address), commercial information (such as order history or payment data), and internet or device activity (such as IP address, browser type, and usage analytics).
  • Purposes of Use:
    To provide and improve our Service, communicate with you, ensure security and fraud prevention, and comply with legal obligations.
  • Categories of Disclosure:
    Personal information may be shared only with service providers, affiliates, and legal or regulatory authorities as outlined in Section 9 (“Sharing your personal information”).

To exercise your California privacy rights, please get in touch with us at data@kiwicampus.com. We will take reasonable steps to verify your identity before responding to your request.

11. Knowing your rights

Kiwi Campus, Inc. dba Robot.com ensures that personal information about data subjects is reliable, accurate, and up to date. You have rights concerning personal information about you, as follows:

(i) Right to be informed: You have the right to receive clear, transparent, and easily accessible information about what data Kiwi Campus, Inc. dba Robot.com captures, processes, and stores about you. This information includes: the categories and specific types of personal information collected; the purposes for collecting, using, or disclosing the information; the sources from which personal information was collected; the categories of third parties with whom we share personal information; and the retention period for such information.

(ii) Right of access and rectification: You have the right to access your personal information held by Robot.com and to request rectification of personal data that is inaccurate. You also have the right to request completion of incomplete personal information, including by means of providing a supplementary statement.

(iii) Right to deletion: You have the right to request deletion of your personal data that is being stored by us. Please keep in mind that we cannot delete any data that we process to fulfill contractual or legal obligations.

(iv) Right to data portability: You have the right to request to port your data to a similar service to the extent this is technically feasible.

(v) Right to non-discrimination: You have the right not to receive discriminatory treatment by Robot.com for exercising your privacy rights. We will not: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may charge a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to you by your personal information.

(vi) Opting out of receiving communications from us: ‍If you no longer want to receive our newsletter, emails, or other announcements, you may unsubscribe by writing to us at info@robot.com, or by following the “unsubscribe” link at the bottom of our emails. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.

11.1 Exercise your rights

You may update or request rectification or deletion of your personal information or exercise of any of your rights regarding your personal information when treated by Robot.com by writing to us at data@kiwicampus.com. Additionally, you may have the right to access the Privacy Shield data that we hold about you. If you would like to request access to your Privacy Shield data, you can submit a written request to the email address provided above. We may request specific information from you to confirm your identity.

12. Mediation

You agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy, you and Robot.com will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification (via certified mail or personal delivery) that a dispute exists, all parties shall join in mediation services in Los Angeles, California, the United States of America, whichever is closest to you, with a mutually agreed mediator in an attempt to resolve the dispute.

13. Changes to This Privacy Policy

From time to time, we may revise this Privacy Policy to reflect new features, operational changes, or legal requirements. Whenever an update is made, the “Effective Date” at the top will show the most recent version. We recommend reviewing this Policy occasionally so you understand how we handle your information. If you continue to use our Services after a revision takes effect, it means you accept the updated Policy.

14. Contact us

If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at data@kiwicampus.com or legal@kiwibot.com. For legal notices, please send correspondence to: LEGAL at 2632 Wilshire Boulevard, Suite 325, Santa Monica, California 90403.